Gwak GwakHelp centre
Support
Contact us
Email the Gwak Gwak team at support@gwak-gwak.com, or message our LINE Official Account at @gwakgwak. For anything about personal data, including a copy of your data or deleting it, write to support@gwak-gwak.com.
To help us help you faster, tell us:
- your shop's name, and the email address or mobile number you sign in with
- the device model, its operating system and the app version
- what happened, roughly when, and a screenshot if you have one
Never send a one-time code (OTP), a staff PIN or any password to anyone, including in an email to us.
Common questions
Gwak GwakTap a question to see the answer
How do I sign in?Tap to askRead ✓✓
With your email address or mobile number and the one-time code sent to it, or, if you choose, with LINE, Google or Apple. You can add or change how you sign in in Profile, under How you sign in.
I did not get a one-time codeTap to askRead ✓✓
A code expires after 3 minutes; ask for a new one from the sign-in screen. Check that the email address or number is right, and look in your spam folder. After several requests or wrong codes in a row, requests are paused for a while: wait a little and try again. If it still does not arrive, contact us as above.
Does it work offline?Tap to askRead ✓✓
No. Gwak Gwak works online: the shop's products, bills, orders, stock and members are kept in its shop account on our server, so the device needs an internet connection while you use it.
A device was lost or stolenTap to askRead ✓✓
Sign in on another device and use Sign out everywhere in the app, and keep the app lock turned on on every device you use. If you cannot sign in on another device, contact us as above.
The app asks for the camera, microphone or locationTap to askRead ✓✓
The app asks for each permission the first time you use the feature that needs it, and you can turn it off at any time in the device's settings; everything else keeps working. The details are in section 5 of the Privacy Policy.
Getting a copy of the shop's dataTap to askRead ✓✓
A shop owner can ask for a copy in a machine-readable file by email, as above. See section 14 of the Privacy Policy and section 18 of the Terms and Conditions.
Deleting an accountTap to askRead ✓✓
You can delete your account yourself in the app, under Settings → Delete account, Settings → Help and support → Delete account, or in Profile. How to ask without the app, and what is deleted or kept, is on the Delete account page.